Help Center
How can we help you?
Helpful Guides
What Makes a Strong Personal Injury Case
Key factors: liability (who was at fault), injury evidence (medical records, photos), documentation (bills, reports), and damages (medical costs, lost wages).
What Insurance Companies Look For
They may challenge treatment gaps, missing documentation, and inconsistent descriptions. Consistent records and complete documentation help protect your case.
How Attorneys Evaluate Cases
Attorneys consider liability (fault and causation), damages (injury severity and costs), and medical evidence (treatment records and prognosis).
F.A.Q
Frequently Asked Questions
Still curious?
Have any questions?
Can't find the answer you're looking for? Our team is happy to help. Reach out and we'll get back to you, usually within one business day.
Contact usDo I need a lawyer to use ClearCaseIQ?
No. ClearCaseIQ helps you understand your case before speaking with an attorney.
How accurate are the case value estimates?
Estimates are based on patterns from similar cases but depend on documentation and evidence.
Will my case be shared automatically?
No. Your case is only sent to attorneys after you approve submission.
How long does the assessment take?
Most users complete the assessment in just a few minutes.
What information should I upload?
Recommended documents include: medical bills, injury photos, police reports, and wage loss documentation.
ClearCaseIQ does not provide legal advice. The platform helps you understand your case before speaking with a licensed attorney.
How we resolve issues
Every request follows the same path so you always know what to expect. Most issues are resolved within one business day.
- 1
You reach out
Submit a support request below or email support@clearcaseiq.com. Include your name, the email on your case, and a short description (screenshots help).
- 2
We acknowledge
You get a confirmation that we received your request, typically within a few hours during business hours (Mon-Fri, Pacific Time).
- 3
We triage
We categorize the request as technical, case and attorney matching, or privacy, and prioritize anything urgent or privacy-related.
- 4
We resolve or escalate
Most requests are answered within 24 hours. Complex issues are escalated to the right team, and we keep you updated until it's fixed.
- 5
We confirm it's resolved
We follow up to make sure the issue is fully handled and record it so we can prevent it from happening again.
Support helps you with the ClearCaseIQ platform. We don't provide legal advice; questions about your specific case or legal strategy should go to your matched attorney.
Contact support
Can't find what you need? Submit a request below and our team will triage it, usually within one business day. Prefer email? Reach us at support@clearcaseiq.com.
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